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    Where are my products coming from?
    We have manufacturing, fulfillment and shipping partners all around the world. We Primarily process most orders here in the US at our local facility. If you order more than one product, there is a small chance that you receive multiple packages.

    Where do you ship and how much does it cost?
    We are now offering FREE shipping to locations in the United States on orders over $75 (limited time promotion). 

    How long will it take for my order to be delivered?
    We ship all around the world so delivery times will depend on your country of residence. Items shipped to the United States take 3-10 days to deliver.

    Location  Estimated Shipping Time
    The United States 3-10 days
    Canada, Europe, Middle East 10-30 days
    Australia, New Zealand 10-20 days
    Mexico, Central America, South America 20-40 days


    Please note order delivery time can be affected by holidays, weather conditions, customs laws and other variables out of your hands and our hands. Please understand we cannot be held responsible for these situations.

    *Due to Covid-19 outbreak delivery times may vary, contact our customer support team on SUPPORT@WILLOWSPETPALACE.COM to get specific information about your order.

    How can I track my order?

    We use USPS to ship orders so you can track your order at https://www.usps.com